Privacy Policy
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Welcome to True Pair’s Privacy Policy.
We understand that privacy policies aren’t exactly thrilling, but stick with us—we’ve made it as clear and easy to understand as possible because we genuinely want you to read it! Think of us as your digital wingmate, helping you navigate what data we collect, why we collect it, and how we use it. So settle in, grab your favorite drink, and let’s walk through the world of personal data together.
This Privacy Policy takes effect on July 1, 2024. You can view the previous version here, which applies until then.
2. Our Commitment to Your Privacy
At True Pair, your privacy is more than just a responsibility—it’s a core part of our relationship with you. We don’t just collect your data; we safeguard it with the same care and attention we’d want for our own. Our approach to privacy goes beyond compliance; it’s about trust and transparency. Whether you’re browsing, matching, or chatting, know that your data is in safe hands, and we’re always working to enhance your experience while protecting your personal information.
2. Where This Privacy Policy Applies
This Privacy Policy encompasses all websites, apps, events, and other services that fall under the True Pair brand. Whether you’re on the quest for your perfect match, participating in one of our events, or enjoying any of our other fantastic offerings, this Policy is designed to keep you informed. For ease of reference, we will collectively refer to all of these as our “services” throughout this Privacy Policy.
In the event that a specific service requires its own distinct privacy policy, we will ensure that it is made available to you. In such cases, that separate policy—rather than this Privacy Policy—will govern the handling of your data.
In the event that a specific service requires its own distinct privacy policy, we will ensure that it is made available to you. In such cases, that separate policy—rather than this Privacy Policy—will govern the handling of your data.
3. Data We Collect
To foster genuine connections, we need you to share some basic information about yourself, such as your profile details and the types of individuals you’re interested in meeting. Additionally, your usage of our service generates data, including your login times and how you interact with the platform. We may also gather information from third parties, particularly if you access our service via an existing account on another platform (like Facebook, Google, or Apple) or upload information from those accounts to enhance your profile. For a comprehensive overview, take a look at the table below.
4. Why and How We Use Your Data
The primary reason we process your data is to deliver our service to you and enhance it continuously. This involves connecting you with potential matches that could make your heart race, personalizing your experience, and ensuring you get the most out of our platform. We also handle your data to maintain a safe and secure environment for all our members while using our service. We take this responsibility seriously and are constantly striving to improve our systems and processes to better protect you. Additionally, we do use your data to display relevant ads, which you can manage in your settings. For a more in-depth explanation, please continue reading.
For details on how we process personal data through “profiling” and “automated decision-making,” please refer to our FAQ section.
For details on how we process personal data through “profiling” and “automated decision-making,” please refer to our FAQ section.
5. How We Share Data
Since our mission is to facilitate meaningful connections, certain information about you will be visible to other members on our platform. We also share data with service providers and partners who help us run the service, as well as with other companies within the True Pair Group for the reasons outlined below. In some instances, we may also share your data for legal and related purposes. For more details, please continue reading.
6. How True Pair Group Companies Work Together
True Pair is a proud member of the True Pair Group family of businesses.
We may share information about you with our affiliates, and they may share information about you with us, for the following reasons:
We may share information about you with our affiliates, and they may share information about you with us, for the following reasons:
- To enhance safety across all True Pair Group platforms. For example, if a problematic user is identified on one platform (like ours), we can ensure they are banned from all platforms.
- To support each other in data processing operations, acting as service providers. This support may involve tasks such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting, legal assistance, payment processing, service enhancement, data security, and combatting spam, abuse, fraud, and other misconduct.
- To increase your chances of forming meaningful connections, we may make your profile visible on other True Pair services or enable you to take advantage of cross-platform features. We will, of course, adhere to applicable laws and inform you of any such opportunities, allowing you to consent or decline.
- To better understand overall usage of True Pair Group services where permitted by law, allowing us to personalize your experience across our services and improve our marketing and advertising campaigns.
- For other legitimate business purposes, including corporate audits, analysis, and reporting.
7. Cross-Border Data Transfers
As a global service provider, the data sharing outlined in Section 5 may involve cross-border transfers of your information to the United States and other countries with varying data protection laws. When we transfer personal data outside the European Economic Area (EEA), the United Kingdom, Switzerland, or other countries recognized by the European Commission or relevant authorities as having adequate data protection laws, we generally utilize what are known as standard contractual clauses. These clauses are agreements between companies involved in the transfer of personal data, obligating them to uphold the privacy and security of your information. If you would like to receive a copy of these clauses, please contact us.
8. Your Rights
We believe you should have control over your data, so we want to highlight the rights, options, and tools available to you. Depending on your location, your rights may differ or have different names. If you have any questions about your rights or how to exercise them, please reach out to us here.
To protect your privacy and that of our other members, we may ask you to provide information to verify your identity or your authority to act on behalf of another member before we can fulfill any requests. We want to ensure that your data remains secure!
Please note that we may decline requests if we cannot verify your identity, if the request is deemed unlawful or invalid, or if it could violate trade secrets, intellectual property, or the privacy rights of others. If you wish to obtain information related to another member, such as a copy of messages received from them, that member will need to submit the request themselves.
To protect your privacy and that of our other members, we may ask you to provide information to verify your identity or your authority to act on behalf of another member before we can fulfill any requests. We want to ensure that your data remains secure!
Please note that we may decline requests if we cannot verify your identity, if the request is deemed unlawful or invalid, or if it could violate trade secrets, intellectual property, or the privacy rights of others. If you wish to obtain information related to another member, such as a copy of messages received from them, that member will need to submit the request themselves.
9. How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfill the legitimate business purposes for which it was collected and to comply with applicable legal obligations. Once your data is no longer needed for these purposes, we will securely delete or anonymize it to protect your privacy. We regularly review our data retention practices to ensure that we are not holding onto your information longer than necessary. Your trust is important to us, and we are committed to handling your data responsibly and in accordance with the law.
10. Children's Privacy
Our services are exclusively available to individuals aged 18 and older. We do not allow anyone under the age of 18 to use our platform. If you believe that a member may be underage, we encourage you to report them using the available reporting mechanisms within the service. Your vigilance helps us maintain a safe and secure community for all users.
11. Privacy Policy Changes
This policy is subject to change over time. We will inform you in advance of any significant updates, giving you the opportunity to review the changes before they take effect. Your awareness and understanding of our policies are important to us, so we strive to keep you informed.
12. How to Contact Us
If you have any questions regarding this Privacy Policy, please don’t hesitate to contact us. Our Data Protection Officer is here to assist you with any inquiries or concerns you may have. You can reach us at [email protected].