Terms & Condition
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California Subscribers: You can cancel your subscription at any time without penalties or obligations, as long as you do so before midnight on the third business day after your subscription date. If you signed up using an External Service (such as Apple ID or Google Play), please cancel your subscription through that service, as detailed in Section 8a. Refunds for subscriptions made via Apple ID are handled directly by Apple; for assistance, please visit your Apple ID account or contact Apple Support. For all other users, refund requests can be made by contacting True Pair Customer Service at [email protected] or by sending a signed and dated notice stating your intent to cancel, including your name and the email address or unique identifier used during registration.
1. Introduction
By using True Pair’s Services, you agree to this Terms of Use Agreement (the “Terms” or “Agreement”), which includes our Privacy Policy, Cookie Policy, Member Principles, and Safety Dating Advice. It’s crucial to read these documents thoroughly before creating an account.
IMPORTANT: Please review the Dispute Resolution provisions in Section 15 carefully. These govern how disputes between you and True Pair will be handled, including a mandatory pre-arbitration informal dispute resolution process (except for individual claims of sexual assault or harassment related to the use of the Services), an arbitration agreement, small claims court options, class action waivers, and jury trial waivers that may affect your rights. Arbitration generally involves less discovery and fewer options for appellate review compared to court proceedings.
We may update these Terms from time to time, so please check this page regularly for updates.
Welcome to True Pair, operated by True Pair, Inc. for all users. “True Pair,” “us,” “we,” “the Company,” and “our” refer to True Pair, Inc. You and True Pair are collectively referred to as the “Parties” or individually as a “Party.”
Welcome to True Pair, operated by True Pair, Inc. for all users. “True Pair,” “us,” “we,” “the Company,” and “our” refer to True Pair, Inc. You and True Pair are collectively referred to as the “Parties” or individually as a “Party.”
By accessing or using our Services on www.truepair.co (the “Website”), the True Pair mobile application (the “App”), or any other platforms or services True Pair offers (collectively, the “Service” or our “Services”), you agree to be bound by this Agreement. This Agreement applies to anyone who accesses or uses our Services, regardless of registration or subscription status.
Your access and use of our Services is also subject to the Privacy Policy, Cookie Policy, Member Principles, and Safety Dating Advice, as well as any terms you agree to when purchasing additional features, products, or services from True Pair (“Additional Terms Upon Purchase”), which are incorporated into this Agreement by reference. If you do not wish to accept these Terms, please refrain from accessing or using our Services.
We reserve the right to modify these Terms at any time, and notice of any material changes will be posted on this page with an updated effective date. In some cases, we may notify you of changes via email or other means; however, you are responsible for regularly checking this page for updates. Continued access or use of our Services after changes constitutes your acceptance of the updated Terms. If you do not accept the changes, you must stop using our Services immediately. Notably, material changes to the Limitation of Liability in Section 14 and the Dispute Resolution provisions in Section 15 will require your affirmative acceptance. We also reserve the right to change the availability of features in our subscription plans at any time at our sole discretion.
2. Account Eligibility; Your Responsibilities
Before creating an account on True Pair, please ensure that you are eligible to use our Services. To create an account or use the Services, you must meet specific criteria. By using our Services, you represent and warrant that you are an individual (not a corporate entity) at least 18 years old and legally qualified to enter into a binding contract with True Pair. You should be seeking a meaningful relationship and not located in a country subject to a U.S. Government embargo or designated as a “terrorist-supporting” country. Additionally, you must not be on any list of individuals prohibited from conducting business with the United States or prohibited by law from using our Services.
You should not have been convicted of or pled no contest to a felony, sex crime, or any violent crime unless you have received clemency and we have determined you do not pose a threat to other users. You also must not be required to register as a sex offender, and you should have only one account on our Services. If you have been removed from our Services or our affiliates’ services without express permission, you cannot create a new account. If you cease to meet any of these requirements, your authorization to access our Services will be revoked, and you must delete your account immediately. We reserve the right to remove your access to our Services without warning.
By using our Services, you agree to comply with these Terms and regularly check for updates. You must follow all applicable laws, including privacy, intellectual property, and anti-spam laws, and use the latest version of the Website and/or App. Treating other users courteously and respectfully is essential, as is being respectful in your communications with our customer service representatives. You should review our Safety Dating Advice and comply with the Member Principles, as updated. It’s important to maintain a strong password and take measures to protect your login information. Additionally, you should present yourself respectfully and authentically, including at least one photo that clearly shows your face.
You agree not to misrepresent your identity, age, positions, qualifications, or affiliations. You must not damage or prevent the use of our Services or interfere with our platform, servers, or networks. Using our Services for harmful, illegal, or malicious purposes, or harassing, bullying, intimidating, or mistreating anyone, is strictly prohibited. Posting or sharing prohibited content, soliciting personal information for commercial or unlawful purposes, or soliciting money or items of value from other users is not allowed. You must not use another user’s account, engage in fraud or pyramid schemes, or violate the license granted by True Pair. Disclosing information that you do not have the right to disclose, copying or modifying Member Content or Our Content without prior written consent, and implying that any statements you make are endorsed by True Pair are also prohibited.
Using automated tools to access or reproduce our Services, uploading viruses or malicious code, manipulating identifiers to disguise the origin of information, or framing or mirroring any part of our Services without authorization is not permitted. You should not use meta tags or code that reference True Pair for unrelated purposes or modify or reverse engineer any part of our Services. Developing third-party applications that interact with our Services without consent, probing or testing the vulnerability of our Services, and promoting any activity that violates these Terms are strictly prohibited. Additionally, creating a new account after suspension or termination without permission is not allowed.
If you engage in any prohibited activities, the license granted under these Terms will be revoked. This includes content that could offend or harass others, is obscene, violent, or contains nudity, is abusive, insulting, threatening, or discriminatory, encourages illegal activity or harm, is defamatory, untrue, or misleading, relates to commercial activities or unsolicited communications, contains viruses or malicious code, infringes third-party rights or privacy, is not your own or was automatically generated without authorization, includes images of others without consent, is inconsistent with the intended use of the Services, or could harm True Pair’s reputation.
You should not have been convicted of or pled no contest to a felony, sex crime, or any violent crime unless you have received clemency and we have determined you do not pose a threat to other users. You also must not be required to register as a sex offender, and you should have only one account on our Services. If you have been removed from our Services or our affiliates’ services without express permission, you cannot create a new account. If you cease to meet any of these requirements, your authorization to access our Services will be revoked, and you must delete your account immediately. We reserve the right to remove your access to our Services without warning.
By using our Services, you agree to comply with these Terms and regularly check for updates. You must follow all applicable laws, including privacy, intellectual property, and anti-spam laws, and use the latest version of the Website and/or App. Treating other users courteously and respectfully is essential, as is being respectful in your communications with our customer service representatives. You should review our Safety Dating Advice and comply with the Member Principles, as updated. It’s important to maintain a strong password and take measures to protect your login information. Additionally, you should present yourself respectfully and authentically, including at least one photo that clearly shows your face.
You agree not to misrepresent your identity, age, positions, qualifications, or affiliations. You must not damage or prevent the use of our Services or interfere with our platform, servers, or networks. Using our Services for harmful, illegal, or malicious purposes, or harassing, bullying, intimidating, or mistreating anyone, is strictly prohibited. Posting or sharing prohibited content, soliciting personal information for commercial or unlawful purposes, or soliciting money or items of value from other users is not allowed. You must not use another user’s account, engage in fraud or pyramid schemes, or violate the license granted by True Pair. Disclosing information that you do not have the right to disclose, copying or modifying Member Content or Our Content without prior written consent, and implying that any statements you make are endorsed by True Pair are also prohibited.
Using automated tools to access or reproduce our Services, uploading viruses or malicious code, manipulating identifiers to disguise the origin of information, or framing or mirroring any part of our Services without authorization is not permitted. You should not use meta tags or code that reference True Pair for unrelated purposes or modify or reverse engineer any part of our Services. Developing third-party applications that interact with our Services without consent, probing or testing the vulnerability of our Services, and promoting any activity that violates these Terms are strictly prohibited. Additionally, creating a new account after suspension or termination without permission is not allowed.
If you engage in any prohibited activities, the license granted under these Terms will be revoked. This includes content that could offend or harass others, is obscene, violent, or contains nudity, is abusive, insulting, threatening, or discriminatory, encourages illegal activity or harm, is defamatory, untrue, or misleading, relates to commercial activities or unsolicited communications, contains viruses or malicious code, infringes third-party rights or privacy, is not your own or was automatically generated without authorization, includes images of others without consent, is inconsistent with the intended use of the Services, or could harm True Pair’s reputation.
3. Content
It’s essential to understand your rights and responsibilities regarding the content on our Services, including any content you provide or post. You are expressly prohibited from posting inappropriate content.
While using our Services, you will encounter various types of content. This includes your content, which refers to any material you upload or provide while using our Services. It also encompasses member content, which is content uploaded or provided by other users. Additionally, there is our content, which consists of material provided by True Pair.
You are responsible for your content. It is important not to share anything that you wouldn’t want others to see, that violates this Agreement, or that could expose you or True Pair to legal liability. By using our Services, you agree to indemnify and hold us harmless from any claims related to your content. You represent and warrant that your information is accurate and that you will update it as necessary. Your profile content should be relevant to our Services, and you may not upload prohibited content. Moreover, your content must comply with the Member Principles, and you should avoid displaying personal contact or banking information. If you choose to share personal information with other users, you do so at your own risk.
While you will have access to member content, it does not belong to you, and you may not copy or use it for any purpose outside what is contemplated by these Terms. Member content is owned by the user who posted it and is stored on our servers, displayed according to that user’s direction. It is crucial to review and independently verify member content for accuracy, as other users may use tools to generate or enhance content based on the member content they provide. Member content may include biased, incorrect, harmful, offensive, or misleading information. Users are responsible for their member content and for any decisions made or actions taken based on their use of that content.
You do not have any rights concerning member content. Unless expressly authorized by True Pair, you may only use member content to the extent that such use is consistent with our Services’ purpose of facilitating communication and connections. Copying member content or using it for commercial purposes, spamming, harassment, or making unlawful threats is strictly prohibited. Misusing member content may result in the termination of your account.
True Pair owns all other content on our Services. Any text, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property appearing on our Services is owned, controlled, or licensed by us and is protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in Our Content remain with us at all times. We grant you a limited license to access and use Our Content as provided under Section 6 below, while reserving all other rights.
While using our Services, you will encounter various types of content. This includes your content, which refers to any material you upload or provide while using our Services. It also encompasses member content, which is content uploaded or provided by other users. Additionally, there is our content, which consists of material provided by True Pair.
You are responsible for your content. It is important not to share anything that you wouldn’t want others to see, that violates this Agreement, or that could expose you or True Pair to legal liability. By using our Services, you agree to indemnify and hold us harmless from any claims related to your content. You represent and warrant that your information is accurate and that you will update it as necessary. Your profile content should be relevant to our Services, and you may not upload prohibited content. Moreover, your content must comply with the Member Principles, and you should avoid displaying personal contact or banking information. If you choose to share personal information with other users, you do so at your own risk.
While you will have access to member content, it does not belong to you, and you may not copy or use it for any purpose outside what is contemplated by these Terms. Member content is owned by the user who posted it and is stored on our servers, displayed according to that user’s direction. It is crucial to review and independently verify member content for accuracy, as other users may use tools to generate or enhance content based on the member content they provide. Member content may include biased, incorrect, harmful, offensive, or misleading information. Users are responsible for their member content and for any decisions made or actions taken based on their use of that content.
You do not have any rights concerning member content. Unless expressly authorized by True Pair, you may only use member content to the extent that such use is consistent with our Services’ purpose of facilitating communication and connections. Copying member content or using it for commercial purposes, spamming, harassment, or making unlawful threats is strictly prohibited. Misusing member content may result in the termination of your account.
True Pair owns all other content on our Services. Any text, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property appearing on our Services is owned, controlled, or licensed by us and is protected by copyright, trademark, and other intellectual property laws. All rights, title, and interest in Our Content remain with us at all times. We grant you a limited license to access and use Our Content as provided under Section 6 below, while reserving all other rights.
4. Inappropriate Content And Misconduct; Reporting
True Pair is committed to fostering a positive and respectful community and does not tolerate any inappropriate content or behavior on our Services. This includes any misconduct occurring on or off our platform, including on services operated by our affiliates. We encourage you to report any inappropriate member content or misconduct by other users. You can easily report a user by tapping the three dots in the top right corner of any profile and selecting “Report.” Alternatively, you can submit a report by clicking here.
In line with our Privacy Policy, we may share data with our affiliates to ensure the safety and security of our users. If we believe you have violated these Terms, we may take necessary actions, including banning you from our Services and/or our affiliates’ services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo). You also understand that we may prevent you from creating new accounts. Please note that we may not share specific information regarding your account if doing so would compromise the safety or privacy of our other users.
Member Content is subject to the terms and conditions outlined in Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act of 1998. To submit a complaint regarding member content that may constitute intellectual property infringement, please refer to Section 12 (Digital Millennium Copyright Act) below.
In line with our Privacy Policy, we may share data with our affiliates to ensure the safety and security of our users. If we believe you have violated these Terms, we may take necessary actions, including banning you from our Services and/or our affiliates’ services (such as Tinder, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo). You also understand that we may prevent you from creating new accounts. Please note that we may not share specific information regarding your account if doing so would compromise the safety or privacy of our other users.
Member Content is subject to the terms and conditions outlined in Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act of 1998. To submit a complaint regarding member content that may constitute intellectual property infringement, please refer to Section 12 (Digital Millennium Copyright Act) below.
5. Privacy
Privacy is important to us. We have a separate policy about it that you should read.
For information about how True Pair and its affiliates collect, use, and share your personal data, please read our Privacy Policy. By using our Services, you agree that we may use your personal data in accordance with our Privacy Policy.
6. Rights You Are Granted By True Pair
True Pair grants you the right to use and enjoy our Services, subject to these Terms.
For as long as you comply with these Terms, True Pair grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for purposes as intended by True Pair and permitted by these Terms and applicable laws. This license and any authorization to access the Service are automatically revoked in the event that you fail to comply with these Terms.
7. How to Contact Us
If you have any questions about this Privacy Policy, you can reach out to our Data Protection Officer for assistance. For residents of the European Economic Area, United Kingdom, or Switzerland, please contact our Data Protection Officer at True Pair. For residents outside these regions, including Japan, you can reach out to True Pair, Inc. For any inquiries, feel free to email us at [email protected].
8. Disclaimer
True Pair’s services are offered on an “as is” and “as available” basis, and we do not make any representations regarding the content or features of our services or member content. To the fullest extent permitted by applicable law, we disclaim all warranties, whether express, implied, statutory, or otherwise, concerning our services, including any implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our services will be uninterrupted, secure, or error-free, that defects or errors will be identified or corrected, or that any content or information obtained through our services will be accurate, complete, current, or suitable for your needs. Additionally, we cannot guarantee the number of active users at any time, their ability or desire to communicate with or meet you, or the compatibility or conduct of users you encounter through the services.
True Pair assumes no responsibility for any content posted, sent, received, or acted upon by you or any other user or third party through our services. We also do not take responsibility for the identity, intentions, legitimacy, or accuracy of any users with whom you may communicate through True Pair. Accessing any material through our services is at your own discretion and risk, and True Pair is not liable for any damage to your computer hardware, software, or other equipment, including damages resulting from security breaches, viruses, bugs, tampering, hacking, fraud, errors, interruptions, defects, delays, network failures, or any other technical disruptions or malfunctions.
We do not warrant that our services will be uninterrupted, secure, or error-free, that defects or errors will be identified or corrected, or that any content or information obtained through our services will be accurate, complete, current, or suitable for your needs. Additionally, we cannot guarantee the number of active users at any time, their ability or desire to communicate with or meet you, or the compatibility or conduct of users you encounter through the services.
True Pair assumes no responsibility for any content posted, sent, received, or acted upon by you or any other user or third party through our services. We also do not take responsibility for the identity, intentions, legitimacy, or accuracy of any users with whom you may communicate through True Pair. Accessing any material through our services is at your own discretion and risk, and True Pair is not liable for any damage to your computer hardware, software, or other equipment, including damages resulting from security breaches, viruses, bugs, tampering, hacking, fraud, errors, interruptions, defects, delays, network failures, or any other technical disruptions or malfunctions.
9. Indemnity By You
You agree to indemnify True Pair in the event that a claim is made against us due to your actions. To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless True Pair, our affiliates, and their respective officers, directors, agents, and employees from any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney’s fees, that arise from or relate to your access to or use of our services, your content, your conduct toward other users, or your breach of this Agreement. Please note that some jurisdictions do not permit indemnification, so this section may not apply to you in its entirety.
10. Acceptance of Terms
By using our services—whether through a mobile device, mobile application, or computer—you agree to be bound by the terms of this Agreement. This includes (i) these terms, which may be amended from time to time, (ii) our Privacy Policy, Cookie Policy, Member Principles, and Safety Dating Advice, and (iii) any additional terms upon purchase. If you do not accept and agree to all the terms of this Agreement, you are not permitted to use our services.
All pronouns and their variations will be interpreted to refer to the masculine, feminine, neuter, singular, or plural as required by the identity of the entities or individuals being referred to.
All pronouns and their variations will be interpreted to refer to the masculine, feminine, neuter, singular, or plural as required by the identity of the entities or individuals being referred to.
11. User Responsibility and Conduct
As a user of True Pair, you have a responsibility to engage respectfully and constructively with other members of our community. Your interactions should contribute to a positive environment that encourages meaningful connections. We expect you to abide by the guidelines outlined in this Agreement and to treat fellow users with respect and consideration. Any behavior that disrupts this environment, such as harassment or abusive language, is not tolerated and may result in immediate account suspension or termination.
12. Continuous Improvement and Feedback
At True Pair, we value your input and are committed to continuously improving our services. We encourage users to provide feedback, suggestions, or report any issues they encounter while using our platform. Your insights help us enhance user experience and address any concerns that may arise. We may also conduct periodic surveys or gather information to better understand user needs and preferences. By participating in these initiatives, you contribute to creating a more enjoyable and effective service for everyone.